Digital Leaders runs a comprehensive program of thought leadership, white papers, lectures, salons, conferences and webinars on digital transformation for each of the topics below. You can choose to participate in the Community by following the activities of the programme against a specific topic by signing up for alerts on the sector updates and upcoming events for your priority areas.
Click on the links to access reports and register for upcoming events and participate in the topics below.
Since 2012, Defra’s Regulated Customer Digital Programme has been working with their customers – those they regulate – to transform their digital experience with Defra. As a result they have developed new digital services around customer journeys – for example ‘I want to fish’ (watch a video about developing the I want to fish digital service), ‘I want to do something next to a river’ and ‘I want to manage waste’ services’.
In July this year, they launched their fifth new online service – the Flood Risk Activity Exemption digital service. This allows customers to register online for activities happening in or around rivers, flood and sea defences. So far the digital service is at 95% take-up (and still rising).The Regulated Customer Digital Programme successes have been the result of four years digital development work based on embracing agile ways of working, focusing on customer needs and reducing ongoing development costs.
Join our webinar presenter Gillian Pratt, Deputy Director of Future Regulation for the Environment Agency to discover:
This webinar will consist of a 30 minute presentation followed by 30 minutes of interactive Q&A.