The Digital Transformation of our Central and Local Governments as well as Blue Light emergency services and other public services continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.

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15 principles of good service design

August 2018

What is a good service and why are we so afraid to talk about it? I’ve been asking myself this question a lot recently. In a bid to find out, I tweeted this a few weeks ago and – bar a couple of people also wondering the […]

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Changing the digital landscape at DWP

August 2018

I’m Loveday Ryder, Chief Executive Officer at BPDTS Ltd – a new digital technology company providing services to DWP. DWP is transforming its digital services to deliver a better experience for their customers, in a more modern and efficient way for taxpayers. It’s my job […]

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Hancock’s move good for digital health

July 2018

Matt Hancock’s shuffle out of digital into health caused disappointment in some quarters as another minister getting to grips with his brief moves on. But with the man charged with running the NHS a tech evangelist, could we now witness digital delivering real impact at […]

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The benefits of undertaking a Digital Maturity Assessment

July 2018

Over the past few months, myself and Ann-Marie Barlow, from Dorset Councils Partnership, have been working together to devise and apply a Digital Maturity Assessment technique. Whilst this technique can be used within individual organisations, we have also used this technique to help develop a […]

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Iterating our digital principles

July 2018

This piece was co-authored with Myra Hunt, CDO at Defra. More than a year ago, mine and Myra Hunt’s predecessor Sally Meecham wrote about Defra’s digital principles, saying how they acted as a useful way of setting out our approach to simplifying services and cutting out complexity. A lot’s […]

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