The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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November 2017
DWP is currently delivering the biggest changes for more than 60 years, helping more people move into and progress in work, whilst supporting the most vulnerable. Our digital transformation efforts are making DWP services simpler and faster for the department’s 22 million customers. We’re reimagining […]
November 2017
Last month Sue Griffin, Head of User Support Services at DWP and myself delivered a breakout session at the Women into Leadership conference in Leeds. The conference is about managing the challenges of modern leadership, recognising and rewarding female leaders, and enhancing leadership opportunities for women so they can build skills to […]
November 2017
More women working in the Tech Sector is a good idea for two reasons. Firstly, an organisation, whatever its sector, that reflects its users is more likely to understand the user needs they are meeting; secondly, with a shortage of skilled staff, excluding half the […]
November 2017
On Friday, 27 October, the National Audit Office (NAO) published a report on the “WannaCry” ransomware attack that hit the NHS earlier this year. The ransomware, which also affected a wide variety of businesses around the world, led to disruption in at least 34% of Trusts in […]
October 2017
I’ve listened to a lot of Assembly evidence sessions in my time. For the good of my health, I’ve cut down from five a week to just the odd one here and there. Last Monday, I watched the Public Accounts Committee session on the Challenges of Digitalisation […]
October 2017
It’s 2017 and everyone is online, using apps to manage their money, do their shopping, arrange their social life, make travel arrangements, and keep up-to-date with the latest news, sport and entertainment. Allegedly we’re so addicted to digital media that we’re even prepared to pay […]
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