The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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January 2018
I came back to CAST in Autumn 2017 after a year working in the Government Digital Service (GDS). Seeing their work has taught me a lot about how to systematically transform digital service delivery across a sector. A few months on and after some reflection, […]
December 2017
What can councils do now to build the customer journey for tomorrow? Austerity measures, rapid technology enhancements and customers’ digital expectations have all acted as a catalyst in the demand for (and ability to deliver) online public services. From registering the birth of a child, […]
December 2017
Like many other government organisations, we have embraced the Service Manual, and we’re increasingly putting service design thinking and agile working methods at the heart of our approach to delivery. It’s change, and change for the better. We’ve delivered some great user-centred digital services and products. […]
December 2017
I was talking the other day about potential visions for future public services. I was asked what mine was and I didn’t give one. Instead I talked about culture and method and behaviours because how we go about shaping the future is critical, how we […]
December 2017
It’s no secret that Local Authorities are being pushed to deliver new and improved digital services with a declining budget. Local councils in England have seen average cuts of 26% since 2010, taking inflation into account and some have faced higher restrictions in their budgets. […]
December 2017
The tech industry — including open source — have a strong role to play in contributing to a stronger, kinder, more resilient NZ. I’m going to cover open data, open government, open source — but only briefly, as you’re already experts! — and how it all ties together into something called “civic tech”. […]
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