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How AI saved £400k/year for Citizens Advice Scotland

November 2023

Citizens Advice Scotland (CAS) has an unusual operating model. It’s an umbrella organisation of 59 local bureaux. Each bureau is its own independent charity, organised to best suit the needs of their local community. That local knowledge is key. So far so good. But this […]

Reimagining cybersecurity for the generative AI era

October 2023

Generative AI (GenAI) is having a huge impact across the globe, creating new opportunities in everything from efficiency through to process compliance.  When it comes to the public sector, its benefits are significant. GenAI can streamline access to knowledge, making it easier for staff to […]

Bridging the digital divide: The significance of assisted digital services

October 2023

In today’s fast-paced, technology-driven world, digital literacy has become essential for individuals from all walks of life. I constantly hear about the importance of improving digital skills for customers, whether they are tenants seeking to access information easily, or job applicants navigating the online world […]

5 ethical questions to ask when building your AI

October 2023

BCS, The Chartered Institute for IT, has called on the Prime Minister to make ethics a priority at the upcoming AI safety summit. As AI explodes into the public consciousness, ethics has to be front and centre – and proactive. We can’t snooze on the […]

The challenges and ethics of AI in product design

August 2023

The rise of AI across all industries has been a source of both excitement about the potential opportunities, and serious concerns related to the risks and challenges it might pose.  As a Product Design and User Experience consultant I want to think here about the […]

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