The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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August 2022
Background Within Southwark sits our Exchequer Services division, which include services such as Council Tax, Business Rates, Rent Collection and Benefits. The department has been focused on digitally transforming its services for a number of years. By driving customers towards an easy-to-use digital route, we […]
July 2022
Governments who want to digitally transform services with the cloud face a common challenge: how to provide scalable, accessible, and secure innovations for citizens, despite constraints on cloud-skilled talent, time, and money. Leveraging open source technology – taking the “open source road” – solves this […]
July 2022
Our new report sets out why we need digital technologies and ways of working to boost our public services, now more than ever before. The public sector is facing an unparalleled set of challenges. The cost of Covid-19 totalled more than £350bn in 2020/21 alone, […]
July 2022
In the UK government, I led the Government Digital Transformation Service (GDS) Transformation Program during a period in which we set ourselves the goal of digitally transforming 25 citizen services in 400 days. We used an Agile approach to modernize a range of services, from […]
July 2022
Whenever I’m asked, “what does digital mean?” I turn to Tom Loosemore’s pioneering definition: “Applying the culture, processes, business models and technologies of the internet era to respond to people’s raised expectations.” In my view this is the closest anyone has got to demonstrating that […]
June 2022
The much-anticipated Levelling Up white paper was published last month, and with it the Government’s apparent desire to maximise the potential of every part of the UK. One of the biggest revelations is that local authorities will now have more power than ever in shaping […]
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