The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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July 2018
Over the past few months, myself and Ann-Marie Barlow, from Dorset Councils Partnership, have been working together to devise and apply a Digital Maturity Assessment technique. Whilst this technique can be used within individual organisations, we have also used this technique to help develop a […]
July 2018
As Ofcom CEO Sharon White correctly points out in her Times article last week, social media is driving rapid change in the way people access and consume news. It has enabled people to access more diverse sources of information and has facilitated the growth of whole […]
July 2018
This piece was co-authored with Myra Hunt, CDO at Defra. More than a year ago, mine and Myra Hunt’s predecessor Sally Meecham wrote about Defra’s digital principles, saying how they acted as a useful way of setting out our approach to simplifying services and cutting out complexity. A lot’s […]
July 2018
The past few weeks has seen the long awaited start of EU trade negotiations with both Australia and New Zealand. Free-trading, advanced economies, the have both been notable omissions from the EU’s treaty collection, lacking either talks or a signed trade deal. Given the length of time […]
July 2018
This article was jointly written by NAO’s Max Tse and Yvonne Gallagher. Evolution or revolution? Inventing new services or transforming old systems and processes? Transformation programmes are complex, ever-changing and face numerous barriers; so what does it take to be one of the minority of […]
July 2018
If necessity is the mother of invention, I’d have to say that laziness is its father! And this is definitely the case in the evolution of user interfaces. A user interface is a term commonly associated with the digital world and more specifically web based […]
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