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Government

The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.

The restrictions to daily life we’ve been experiencing have forced public sector organisations to quickly adopt different ways of working and connecting with each other. The challenges faced by teams and citizens alike, mean digital services have never been more important and we’re seeing examples […]

Connected Cities: Has the future changed in light of COVID-19?

July 2020

It’s arguable that Covid-19 has been one of the most impactful peacetime events in our history. It has transformed our business landscape in ways that no one could have imagined. Whole countries came to a complete standstill for months on end, leaving cities – our […]

Why human-centred design is essential for public servants

July 2020

Government is often criticised for being out of touch, slow, bureaucratic, and resistant to change. But it also has the potential to promote equity at scale. I’ve seen that the human-centred design process is a way for public servants to shift government towards fulfilling this potential. Human-centred design is […]

Cloud adoption at DVLA – growing our maturity

July 2020

In the first post we looked back at the start of our cloud adoption journey. Although we had proven the value of adopting cloud, our approach was not sustainable in the long term, and we knew we had to make changes as we matured. […]

Webinar Recording: Maintaining service levels through automation

July 2020

For those in the front line dealing with customer contact, it’s a reasonable bet that the next few months will throw up some significant challenges as each public and private sector organization works out how to apply rapidly changing guidance from central government to its […]

Regulation and innovation are not opponents in healthcare

July 2020

As a Radiologist I have always been acutely aware of the importance of medical imaging to patient care. Almost every patient coming into hospital will have a medical imaging study of one sort or another, an X-ray, an ultrasound or a CT scan. Imaging now […]

Government

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