The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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January 2020
Although news of Europe’s ‘refugee crisis’ no longer dominates the headlines, refugees and asylum-seekers continue to face significant challenges long after resettlement. Access to housing, healthcare, mental health support, language learning, education, and employment are essential for people who have fled violence and persecution to be able to rebuild their lives and […]
January 2020
October 2019 marked my 25-year anniversary of working for DWP. My career started on the frontline in Byker Jobcentre, now I work as a senior product owner. I’ve been in DWP Digital for more than 4 years and I love this role. Every day is […]
January 2020
A new decade signals a new dawn in digital government. The Conservative Party’s comfortable election victory and impending EU exit means the government has the majority in parliament and the need to make significant public sector reforms. And digital will play a vital role. Whereas […]
January 2020
Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture. If you were to look up the word “change-washing” in the Oxford English dictionary, you wouldn’t find it. That’s […]
January 2020
Agile organisations treat disruption and adversity as opportunities. They grab the initiative and turn the environment into a critical supporter of their vision. In contrast, organisations that cling to the status quo and fail to take smart risks face extinction. The disparity between those that […]
January 2020
The problem with good service design is that you don’t notice it. It’s only when you experience truly bad design that you appreciate the good stuff. That’s why so few organisations are design led. They focus on designing out the bad rather than designing in […]
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