The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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August 2020
We started the year of 2020 talking about Brexit and single-use plastic, we’d pretty much all planned our holidays out, and we had all fallen into a trap of thinking that we knew where we would be by the end of it. The public sector […]
August 2020
John McMahon, IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services. There are so many aspects to service delivery within the public […]
August 2020
From democratic institutions finding ways to keep going online during lockdown to teams of fact checkers verifying the legitimacy of health claims made by governments and the media, COVID-19 has strengthened calls for democratic innovation globally. In the space of weeks, communities, businesses and authorities […]
July 2020
It’s arguable that Covid-19 has been one of the most impactful peacetime events in our history. It has transformed our business landscape in ways that no one could have imagined. Whole countries came to a complete standstill for months on end, leaving cities – our […]
July 2020
Government is often criticised for being out of touch, slow, bureaucratic, and resistant to change. But it also has the potential to promote equity at scale. I’ve seen that the human-centred design process is a way for public servants to shift government towards fulfilling this potential. Human-centred design is […]
July 2020
In the first post we looked back at the start of our cloud adoption journey. Although we had proven the value of adopting cloud, our approach was not sustainable in the long term, and we knew we had to make changes as we matured. […]
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