The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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August 2021
The COVID-19 pandemic has led to people using the internet more often and for more reasons. It has sped up the need for public services to be primarily online, or ‘digital by default’. This change has impacted older and disabled web users more than most. […]
July 2021
Public servants have tried to reduce inequality for decades, but it persists – and there’s still a lack of robust evidence about what works. By testing new ideas, gathering information on what works, and looking closely at the impact of interventions, an experimental approach can […]
July 2021
The world of international motorsport has a surprising amount of parallels to the public sector in using digital transformation to drive performance. When Britain’s legendary Silverstone race track offered its services as a COVID-19 vaccination center in January this year, the worlds of elite motorsport […]
July 2021
For local government organisations looking to level up and digitally evolve, it can often feel like there are two opposing forces at play: the ever-changing needs of service users, and the lack of financial resources to make decisive, impactful change. As we saw in my first […]
July 2021
When you think of the main demographic of residents who use council services you tend to picture home-owners looking for council tax details, parents engaging with school services, or business owners looking for a licence. You think of this person perhaps being proficient in email, […]
July 2021
The COVID-19 pandemic has transformed the way that local government services are delivered. The sheer amount of additional work meant that councils needed additional resources urgently. While the implementation of new technologies has helped local government organisations overcome some of the challenges, it’s the resilience, […]
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