The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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January 2022
How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. Whether it’s paying council tax, applying for a school […]
December 2021
Local authorities are working hard to streamline budgets, and one way to do this is to reduce phone contact. However, we often hear that while a lot of people are now booking things or reporting an issue online , these same people then phone up […]
November 2021
Filipa Costa tells us more about her role with service design specialists Mace & Menter, as it expands its innovative work with the NHS to help improve the way people experience healthcare. I’m a Service Designer with a background in renewable energy and sustainability. I […]
October 2021
Every day we’re experiencing the truly transformative impact smartphones have had over the last decade. For many, the smartphone has already replaced the digital camera and set us free snapping and sharing in quite an incredible way that creates a window to global events. Alongside […]
October 2021
COVID-19 has reinforced a key principle: innovation and adaptability are key to survival. Digital transformation (DX) has proven essential to the private sector’s response to the pandemic and provided some form of stability despite these extreme circumstances we have found ourselves in. Yet it seems […]
September 2021
Smarter working is a hot topic. Now Fiona James, the Civil Service digital wellbeing champion has teamed up with the Civil Service HR team to publish a smarter working hub, to help civil servants find a better work/life balance. So, which is easier? Pushing a cube […]
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