Webinar Recording: Innovation in Chatbots

Newcastle webinar

Written by Lucy Wakeford, Marketing and Events Coordinator, Digital Leaders

The innovative use of chatbots has transformed the way that Newcastle City Council interacts with the public. These bots are improving the customer experience and reducing costs, and include:

  • Wastebot – delivering an improvement in processing times from 14 days to 90 seconds and 100% channel shift through use of an SMS bot
  • Adult Social Care Chatbot – shortlisted for #DigitalLeaders100 list 2019 in Innovation of the Year, helping people to access information and guidance on a range of social care topics using web based natural language processing bot.

In this webinar we hear from Newcastle City Council on the service design process undertaken, the challenges faced and the myths busted along the way.

Jenny Nelson, Programme Manager at Digital Newcastle, gives an overview of the topics covered in the webinar:



Watch the full webinar here:


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