Technology is the enabler to better service, no longer the channel. Customers and end users are already in the channel. We need to connect services, leverage partnerships and innovate to meet them there.
Jadu have chosen to integrate with Amazon Lex, to offer their CXM users the ability to enable chatbots into their customer service offerings. They have worked with Northampton Borough Council in the early stages of research and development to ensure we implement Amazon Lex with local government at the forefront of our minds.
In this webinar you will find out why technology shift is important in Local Government.
Mike Smart is a Research & Development engineer at Jadu, whom for the last 6 months has been focussed on bringing intelligent services into the Jadu platform.
Kevin White, Digital Services Manager, Northampton Borough Council