April 2024
Since its creation, the Government Digital Service (GDS) Standard has been a key framework for providers and the government. It has been a valuable guide for partners working with the public sector to ensure the development of consistent and user-centred digital tools that meet everyone’s […]
April 2024
There were 122 million NHS appointments booked in 2022. Of those, around 6.4% (7.8 million) were missed. For context, that equates to more missed appointments every month than the entire population of Bristol, UK (650,000). It also costs the NHS over £200m annually. According to […]
April 2024
I have drafted and introduced to Parliament a law to regulate AI – the Artificial Intelligence (Regulation) Bill. The Government’s current approach, light touch regulation in an effort not to dampen innovation, is well intentioned but wrong. Right sized regulation will support, not stifle, innovation and is […]
April 2024
In the ever-changing landscape of public service delivery, the use of digital technology is a crucial way to meet citizens’ needs effectively. But after years of working in tech delivery, and driving positive change using digital services, I’ve found that while meeting user needs remains […]
February 2024
The Welsh socialist, writer and academic, Raymond Williams, once said: “To be truly radical is to make hope possible, rather than despair convincing.” It is a powerful quote, and one that really resonated at two conferences I attended recently: the Healthy City Design International Conference in Liverpool, […]
February 2024
Hands up if you’ve got a Monzo or Starling bank account? Over the past three years, these two brands have revolutionised people’s expectations of user experience in the consumer banking market. Before that the story was Netflix, and perhaps before that it was gov.uk. It’s […]
No upcoming events
May 09 @ 1:00 pm - 2:00 pm
September 29 @ 1:00 pm - 2:00 pm
Online
June 23 @ 1:30 pm - 4:30 am
London
June 21 @ 8:30 am - 2:00 pm
Newcastle