Digital Inclusion

Digital Inclusion is about ensuring those facing exclusion whether as a result of digital poverty or accessibility changes are not left behind or excluded. More digital services means more of us have to make sure we can take part, but these solutions must ensure that barriers are not included through lack of awareness. Digital Inclusion is ensuring everyone has access to devices and connectivity and the skills, capabilities and motivation to take part. It is a human right and done well can benefit the bottom line.

Traditional identity models have long been the cornerstone of authentication and identification processes relying on passwords, personal information or PINs. However, these approaches have their limitations, leaving individuals and organisations vulnerable to potential identity theft, fraud, and data breaches. In today’s increasingly digital world, identity […]

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Unveiling the urgent need to eradicate Digital Poverty and its profound impact

September 2023

In our tech-driven world, where connectivity is often taken for granted, the persistence of digital poverty casts a shadow on progress and equality. The concept of digital poverty highlights the stark divide between those who have access to digital resources, support and opportunities, and those […]

How DWP Digital is improving access to work

July 2023

DWP Digital have received overwhelmingly positive feedback around customer journey transformation on DWP’s Access to Work grant service. Through digitising the service, customers are now able to complete a claim online in less than 10 minutes, speeding up the process for them being reimbursed for […]

Considering the growing digital divide when delivering successful service design

July 2023

Digitising services is often a great way to achieve delivery at scale. Not only does it enable efficient scaling, user empowerment and channel shift, it also enables speedy data capture and processing, and real time data analysis. However, when creating such digitised services, it’s critical […]

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Tech can empower women – but only if they have access

May 2023

Women are disproportionately affected by the cost of living crisis, as they were by the pandemic. So expressed Professor Helen Pankhurst this morning in radio interviews to mark International Women’s Day 2023. IWD is often a chance to celebrate the fantastic work of women across […]