Digital Inclusion

Digital Inclusion is about ensuring those facing exclusion whether as a result of digital poverty or accessibility changes are not left behind or excluded. More digital services means more of us have to make sure we can take part, but these solutions must ensure that barriers are not included through lack of awareness. Digital Inclusion is ensuring everyone has access to devices and connectivity and the skills, capabilities and motivation to take part. It is a human right and done well can benefit the bottom line.

International Women’s Day (IWD) is a globally recognised day that celebrates women’s achievements and raises awareness of discrimination. This year’s theme is #EmbraceEquity. We’ve chosen today to launch our first gender pay gap report and have asked female staff to share how they feel working for […]

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4 ways lenders can prepare for navigating a perfect storm

February 2023

Lenders are facing an unprecedented set of challenges. It’s widely recognised that continued inflation, rising interest rates and the ensuing cost-of-living crisis will inevitably lead to increasing numbers of customers falling into arrears. As during Covid, in this environment, lenders will face the dual pressures […]

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The online safety bill: Protecting our online world

February 2023

The digital age has brought numerous benefits, but it has also brought new dangers, particularly when it comes to our children and their safety online. As a member of the joint committee on the Online Safety Bill, I have been working with Go Bubble, a […]

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The importance of research for the Digital Poverty Alliance’s work

February 2023

Research plays a crucial role in The Digital Poverty Alliance’s work to end digital poverty in the UK (by 2030). We use research in two key ways to support work on digital inclusion. First, we collate existing research, which helps to support policy-makers and practitioners […]

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Designing a service to help employers support disabled employees

January 2023

DWP Digital and our supplier partner Opencast are developing an online service to help employers better support disabled employees and those with health conditions in the workplace. An early version of the service has entered public testing that is aimed at smaller businesses, many of […]

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The ‘human’ touch: how smarter software will bridge the digital divide

November 2022

Connected devices deliver great value today and have even bigger potential for the future. Civica’s Harold de Neef asks how we can make them accessible to everyone? Connected devices, whether Alexa, a smartwatch, phone or home device like a smart thermostat, are rapidly being adopted. […]