Join this webinar to hear about Newcastle City Council’s latest innovative chatbots. These chatbots are improving the customer experience and reducing costs, and include:

• Wastebot – delivering an improvement in processing times from 14 days to 90 seconds and 100% channel shift through use of an SMS bot
• Adult Social Care Chatbot – shortlisted for #DigitalLeaders100 list 2019 in Innovation of the Year, helping people to access information and guidance on a range of social care topics using web based natural language processing bot.

We’ll cover the service design process undertaken, the challenges faced and the myths busted along the way.

The webinar will be followed by a Q&A session.

Participation is free, but capacity is limited, so please register to ensure your place.