As customers, we are putting more effort into avoiding dealing with humans. In our adoption of 1-click, contactless technologies, the signs are that we are gradually eroding the need for human input in buying, selling, or interacting with the agencies who supply us with essential services. What degree of complexity or value can be handled by automation, and when does ‘artificial’ intelligence turn autonomous?
Join speakers including Kirsten Edmondson, Head of Digital Experience at Newcastle University; Kevin Beales, Founder and CEO of Refract, and Richard Lane, Co-Founder and Managing Partner of Sales Transformation specialists, durhamlane. Discussants will address the forces driving human and AI enablement of customer experience.
Registration is essential, as places are limited. There will be networking opportunities after the salon.