Insight Live Week (4 – 8 November 2019) is the virtual summit you can take part in without leaving the comfort of your desk. Even better, unlike physical conferences where you end up sitting through content you just don’t need, Insight Live lets you dip in and watch the specific talks on the topics that matter to you.

How Emotion drives Online Customer Experience and Marketing

A webinar by Stuart Banbery, Marketing Director, Orlo

Emotion drives 100% of our behaviours. If we can inspire positive emotions with our customers across digital customer experience and marketing touchpoints, we can begin to influence behaviour at scale. This webinar will explain the psychology of emotion management – a rapidly-growing new area of online CX and marketing. Join us as we share behind the scenes secrets, stories, and successful strategies from some of the world’s leading brands.

This webinar is free to attend, but please click the link to register your place.

Book Your Place