Emotion drives 100% of our behaviours. If we can inspire positive emotions with our customers across digital customer experience and marketing touchpoints, we can begin to influence behaviour at scale. This webinar will explain the psychology of emotion management – a rapidly-growing new area of online CX and marketing. Join us as we share behind the scenes secrets, stories, and successful strategies from some of the world’s leading brands.
This webinar is free to attend, but please click the link to register your place.