Insight Live Week (4 – 8 November 2019) is the virtual summit you can take part in without leaving the comfort of your desk. Even better, unlike physical conferences where you end up sitting through content you just don’t need, Insight Live lets you dip in and watch the specific talks on the topics that matter to you.

ChatBot versus Telephony

A webinar by Andrej Godina, Julian Mead and Chris Owen, Inform Communications Ltd.

Inform Communications – Providing Digital Transformation and Customer Contact Solutions to Local Government for over 30 years. It is believed that AI will soon manage 85% of all Customer enquiries and Inform will show you how to create effortless Customer Experiences and reduce agent pressure with our range of bespoke, plug-and-play contact solutions. We will also show you how Artificial Intelligent enabled Chatbots, Email-Self Service, Telephony, SMS solutions and more can be implemented in as little as 6 weeks. Inform will walk you through a journey of Digital Transformation including some killer tips on how clever automation can be used to influence customer behaviour and actually achieve your channel shift targets.

This webinar is free to attend, but please click the link to register your place.

Book Your Place