At the DL East of England salon during the Digital Leaders Week, we explored the use of Artificial Intelligence in the Public Sector.

Government’s Digital Strategy published in March highlighted the focus on technology and innovation and identified AI and robotics as an important and rapidly growing sector.

We looked at the potential benefits of using AI in the citizen-centric services.

Our lead discussants included Nigel Lomas, Business Development Director at Arcus Global, and Kat Sexton, Digital Services Architect at LGSS (LGSS is a shared service jointly owned by Cambridgeshire County Council, Milton Keynes Council and Northamptonshire County Council) we discussed:

1. How AI can help to transform internal operations and improve customer interactions
2. The potential of AI based voice software in the workplace
3. Learn the ways AI can improve the way services are delivered