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Digital Ethics – a key component in delivering public digital services

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We are living in a digital world, with more and more public services moving online. From improving efficiency, to making services faster and more accessible, technology can drive positive change in public services and society. Yet, without the careful consideration of ethics, there is a […]

How low-code/no-code can enhance the public sector

January 2024

The public sector has become increasingly dependent on digital applications (apps) to manage and improve the services it provides, as have most sectors in recent years. Apps have been the norm in many industries for a fair few years now, but how they are created […]

The top 5 challenges of public service transformation

January 2024

The Amazon Web Services (AWS) Government Transformation team (GTT) runs an executive education program for senior operational leaders in the public sector in association with some of the leading business schools worldwide. Participants learn how the cloud affects their business models and the program highlights […]

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The ‘paperless plan’ and the NHS’ digital transformation legacy

December 2023

It’s been a decade since Jeremy Hunt, as Health Secretary at the time, set an ambitious goal of a ‘paperless NHS’ by 2018. Initial plans included paperless referrals, electronic health and care records to improve day-to-day services and help meet the challenges of an ageing […]

The power of collaboration accelerates public sector transformation in Iceland

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The Icelandic Ministry of Finance and Economic Affairs launched an ambitious initiative to accelerate the digital transformation of public services in Iceland in 2019. The overall goal was to streamline the way citizens and businesses access government services by creating more efficient, effective, and user-centric […]

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