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Public Sector Technology Report in the Times

December 2021

The Times Newspaper and Digital Leaders have teamed up to publish a special report on Public Sector Technology in this morning’s edition of the Times. Could the solution to the climate crisis lie in space? Is the new Online Safety Bill enough to prevent abuse […]

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Reducing second contact in Local Government

December 2021

Local authorities are working hard to streamline budgets, and one way to do this is to reduce phone contact. However, we often hear that while a lot of people are now booking things or reporting an issue online , these same people then phone up […]

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Putting citizens and patients first in public sector service design

November 2021

Filipa Costa tells us more about her role with service design specialists Mace & Menter, as it expands its innovative work with the NHS to help improve the way people experience healthcare. I’m a Service Designer with a background in renewable energy and sustainability. I […]

Hackney Council building
Transforming regulatory services to build back stronger

November 2021

Faced with a severe cyber security attack 13 months ago, Hackney Council, in partnership with Arcus Global, have decided to transform their regulatory services, steered by their values and principles, in order to better support their borough’s residents and businesses. In this webinar, Matthew Cain, […]

Digital Leaders 100 winners celebrate high above London

November 2021

Aqua Shard, high above London’s nighttime skyline last night was the stunning venue for the ninth running of the #DL100, the most prestigious digital leadership awards in the UK. Hosted by technology journalist Rory Cellan-Jones, over 300 gathered to hear who, from the DL100 list […]

doctor consultation online
Why a collaborative mindset is essential to the future of NHS delivery

October 2021

Last Thursday, I was really excited to unveil the Made Well Collective at the Leeds Digital Festival. This is a new collaborative approach to helping NHS organisations deliver digital and technology projects. Today I want to talk a bit more about the changes we need to support […]

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