September 2023
That is pretty much the universal reaction I get when I ask people about Josh Dzieza’s recent article in The Verge. The article examines the origins of the large data sets that feed AI systems and the way data is procured for AI algorithms to be […]
September 2023
Service designers act as a bridge between people using services and the organisation delivering the service. We support the creation of services that deliver great results for everyone. We do this by being human centred within the bigger picture, where we seek to balance user […]
August 2023
Despite significant investments in time and resources, many companies continue to grapple with the challenges of innovation. Countless initiatives fall short, and even successful innovators struggle to maintain their momentum, as illustrated by the stories of once-giant companies like Polaroid, Nokia, Sun Microsystems, Yahoo, and […]
August 2023
For many, the decision of whether to use onshore development, offshore development, or a hybrid approach can be a challenging and complex one. Each option has its advantages and disadvantages, and the choice depends on various factors like budget, proximity, time, and expertise. In this […]
July 2023
DWP Digital have received overwhelmingly positive feedback around customer journey transformation on DWP’s Access to Work grant service. Through digitising the service, customers are now able to complete a claim online in less than 10 minutes, speeding up the process for them being reimbursed for […]
July 2023
We are witnessing an increasingly complex mix of user requirements applied to environmental planning initiatives through our national and international work in both the UK and Australia. Through our deep experience in this space, we understand the value in capturing and understanding user needs to […]
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October 18 @ 1:00 pm - 2:00 pm
September 29 @ 1:00 pm - 2:00 pm
Online
June 23 @ 6:00 pm - 12:59 am
London
June 22 @ 9:30 am - 4:00 pm
North West