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How DWP Digital is improving access to work

July 2023

DWP Digital have received overwhelmingly positive feedback around customer journey transformation on DWP’s Access to Work grant service.  Through digitising the service, customers are now able to complete a claim online in less than 10 minutes, speeding up the process for them being reimbursed for […]

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How to keep track of your outsourced project

July 2023

There are numerous justifications for why a company could choose to outsource work. Outsourcing might be the ideal answer for your business. If you don’t currently have the capacity or skills to take on a project, outsourcing is your answer. Managing an outsourced project involves […]

Staff engagement for a remote workforce

May 2023

In recent years, remote work has become increasingly popular, allowing businesses to cut costs, access a wider pool of talent, and provide employees with more flexibility. However, with this shift towards remote work comes new challenges. One of which is how to maintain staff engagement when working […]

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Bridging the gap between ITSM and agile

February 2023

There’s a million methodologies that can be used to deliver software. The set of tools you choose will vary depending on the problem you’re trying to solve. And occasionally you’ll blend different approaches to find the process that’s just right for you and your team. But every […]

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The importance of stakeholders. And why they matter in UX

January 2023

Triad UX consultant Jenny Lardh explains why stakeholders are important to UX projects and how to get the best out of them. Ever worked on a project where the stakeholder’s input wasn’t crucial? Me neither. Stakeholders come in various guises. They may be clients, portfolio […]

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