February 2024
For many organisations around 60-90% of their carbon footprint comes from their supply chain. In order to significantly improve the sustainability of supply chains, businesses must work collaboratively to understand the environmental impact of procurement decisions, and collectively reduce emissions. To do what is needed, businesses […]
February 2024
I needed cheering up. With so many dark and disturbing stories in the news these days, I decided that I should escape for a while and remind myself of happier times by spending a few hours on the sofa under a duvet re-reading Douglas Adam’s […]
February 2024
Hands up if you’ve got a Monzo or Starling bank account? Over the past three years, these two brands have revolutionised people’s expectations of user experience in the consumer banking market. Before that the story was Netflix, and perhaps before that it was gov.uk. It’s […]
December 2023
A new year is quickly rolling in and, with it, it’s time rethink the executive dashboard… particularly when it comes to what we need to measure. There’s no question that tried-and-true metrics need to continue to dominate our 2024 dashboard. KPIs surrounding things like YoY […]
December 2023
It has long been held that ‘ease’ is the foundation of good customer experience. The shift to digital offers huge opportunity to make onboarding experiences easier – from auto-filling forms to timely updates and the anytime, anywhere convenience. But what about those who don’t find […]
November 2023
Insights Report, launched today, will be available to a total audience of 250,000. It’s the new service that allows you to generate a report on any digital transformation topic. The content of the report is made up of great writing, by individual experts, curated and […]
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