The Digital Transformation of our Central and Local Governments, as well as Blue Light emergency services and other public services, continues apace with the redesigning and digitising of services to deliver world leading outcomes in the UK. Investment in GDS and elsewhere anticipates savings for government departments, as well as a fundamental redesign of public services and how users will interact with those services.
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March 2022
Although they can be unpopular with residents, green waste charges are a consistent revenue driver for the local authorities that enforce them. In recent years however, debate on the prospect of scrapping these charges has ramped up, and at the beginning of 2021 Boris Johnson […]
March 2022
“A therapy session for those trying to change government” – Alexander Holt, panellist On 8th March, I again had the privilege of chairing the Digital Leaders Public Sector Innovation Conference in the wonderful surroundings of London’s RSA, and – joy of joys – we were […]
March 2022
Taken at face value, the UK Government’s Shared Services Strategy is a much-needed solution to a complex and common problem. For years, individual government organisations have operated in technological isolation – using different applications from diverse technology vendors to perform similar enterprise resource planning (ERP) […]
March 2022
When the Digital Strategy for Wales was launched in March 2021 there were some things that made it a bit different to previous strategies. Welsh Government made the call to adopt the principles of working in the open that we promote for all our work. […]
January 2022
How can we improve the experience of using local government services? Why not begin at the beginning: signing in. Authentication remains a pain point for millions of people when they try to use a digital service. Whether it’s paying council tax, applying for a school […]
December 2021
Local authorities are working hard to streamline budgets, and one way to do this is to reduce phone contact. However, we often hear that while a lot of people are now booking things or reporting an issue online , these same people then phone up […]
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