Digital Inclusion is about ensuring those facing exclusion whether as a result of digital poverty or accessibility changes are not left behind or excluded. More digital services means more of us have to make sure we can take part, but these solutions must ensure that barriers are not included through lack of awareness. Digital inclusion ensures everyone has access to devices and connectivity and the skills, capabilities, and motivation to take part. It is a human right and when done well can benefit the bottom line. This topic will include content about how AI has the dual potential to both reduce and exacerbate the digital inclusion gap.
Dr Kira Allmann Phd
Rheanne Bennie, Lindsay Stephens, Aesha Zafar & Maxine Paintain, DWP Digital
Michael McLaughlin, Digital lead, HACT
July 2020
Government is often criticised for being out of touch, slow, bureaucratic, and resistant to change. But it also has the potential to promote equity at scale. I’ve seen that the human-centred design process is a way for public servants to shift government towards fulfilling this potential. Human-centred design is […]
July 2020
Early digital transformation applications often focus on business outcomes. Improving ‘customer experience’ consistently features as a top goal for most projects. However, there’s a lot more that can be done to direct and determine digital strategy beyond this today. Organisations need to go beyond just […]
July 2020
John Jervis, IEG4, explains that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and digital groundwork that enables innovation whilst encouraging collaboration. The current crisis, which came in addition to the changing demographics and economic pressures that are constantly raising new challenges […]
July 2020
Paul Tomlinson, Managing Director at IEG4, explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility In the future, the citizen might see […]
July 2020
The world of work has been shifting towards a more flexible culture for the past decade. Progression in technology has allowed people to be as efficient when working remotely as when they were in the office. While the rate of change was progressing steadily, we’re […]
July 2020
It is as damaging to our health as smoking 15 cigarettes a day and increases our risk of depression, stroke and hypertension. The mental and emotional toll is even more alarming, as anyone who has experienced it will attest. Sadly, it’s persistent growth rate has been heightened […]
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