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Defra Digital

Defra (Department for Environment, Food and Rural Affairs) is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy.

Defra is transforming using digital technology to put customers at the heart of service design and create a great place for living – from the food we eat and the air we breathe, to the water we drink.

The world around us is constantly changing and we must evolve with it. Defra’s ambitious 2020 strategy sets out how we will create a great place for living. To achieve these ambitious targets we need to change how we work and deliver services. By putting data and technology at the heart of what we do, we will transform Defra digitally to develop clear simple online services, collect and use customer data once to simplify customer journeys, and embed the right digital skills to support Defra Group.

Claire Moriarty, Defra Permanent Secretary

As part of our design principles for the target operating model, we’ve asked people across Defra to ‘Embrace Digital and Data’. We’re not simply talking about channel shift or publishing our data sets (though we’re doing that, too!).  For us, embracing digital and data is a much wider concept – requiring a cultural shift away from traditional hierarchies and process towards more dynamic and collaborative ways of working based on empowerment and trust.

Betsy Bassis, Defra Chief Operating Officer

Defra ICT’s vision is to empower Defra to create a better place for living by delivering innovative agile solutions and ICT services. We will achieve this by delivering excellent digital services based on user needs and business requirements – being the exemplar across government for awesome technology, outstanding service and transformative capability.

John Seglias, Defra Chief Technology Officer

Related Stories

What does #datadrivenDefra mean to Betsy Bassis?

January 2017

Defra’s Chief Operating Officer, Betsy Bassis, explains what ‘data-driven Defra’ means to her. Transcript below: Hi Betsy thanks for finding time to speak to us. Do you want to introduce yourself first? My name is Betsy Bassis. I am the Chief Operating Officer here at Defra. […]

Aligning Data, Digital and Technology to deliver better services

January 2017

At the Defra Data Function Unconference, Defra group CTO John Seglias, who is the SRO for the Data Programme, shared his thoughts on how data is used in Defra. Transcript: Hi, John. would you like to introduce yourself? I’m John Seglias, the Defra group Chief […]

Regulated customers: embracing digital and data to design simpler services

October 2016

I’m Gillian Pratt, Deputy Director of Future Regulation at the Environment Agency. I’m responsible for leading our Regulated Customer Digital Programme – which aims to improve services for our regulated customers. Since 2012 we have been working with our customers – those we regulate – […]

Creating a digital Defra – Part 2

October 2016

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On Friday 30 September I spent the day with Kirsty Shaw, Director of Service Delivery for the Animal and Plant Health Agency (APHA) visiting their field officers and vets. What I saw really brought to life some of the issues we are trying to fix […]

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