Since 2012, Defra’s Regulated Customer Digital Programme has been working with their customers – those they regulate – to transform their digital experience with Defra. As a result they have developed new digital services around customer journeys – for example ‘I want to fish’ (watch a video about developing the I want to fish digital service), ‘I want to do something next to a river’ and ‘I want to manage waste’ services’.

In July this year, they launched their fifth new online service – the Flood Risk Activity Exemption digital service. This allows customers to register online for activities happening in or around rivers, flood and sea defences. So far the digital service is at 95% take-up (and still rising).The Regulated Customer Digital Programme successes have been the result of four years digital development work based on embracing agile ways of working, focusing on customer needs and reducing ongoing development costs.

Join our webinar presenter Gillian Pratt, Deputy Director of Future Regulation for the Environment Agency to discover:

• the progress to date and benefits secured,
• the benefits of using agile ways of working,
• the challenges of developing a customer focussed service; and
• lessons learned relevant to other organisation implementing similar projects

This webinar will consist of a 30 minute presentation followed by 30 minutes of interactive Q&A.