We know that understanding and meeting user needs drives digital change and innovation – regardless of sector or industry. Come and hear from 3 experts working at DWP Digital on the skills, tools and techniques which will help ensure that your services or products are doing this in an accessible way, and how you can measure the success of digital.

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How we Engage with Users and Iterate Services Based on User Needs

Jill Pate – Lead User Researcher

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Empathy in Accessibility

Craig Abbott – Senior Interaction Designer

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Measuring the success of Digital

Sarah Windass – Performance Analyst

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Participation is free, but registration is essential to reserve your place.