Have you entered that critical time of year when your organisation is looking at both Waterfall and Agile projects? This seminar will addresses the effects that new project timeframes have on your IT Service Management and how to approach adapting them.

Join Steve Ingall, Head of Business Services at iCore, to explore the end to end Service Transition lifecycle, from Design to Assurance, helping to effectively deliver and maintain projects and services for an enhanced customer experience.

In this seminar you will:

• Understand and report on the benefits of proactive Service Assurance
• Keep Services aligned with the business needs and operational requirements
• Use assessments to evaluate and improve service delivery
• Deliver value to the customer through effective lifecycle service transition
• Drive service improvement management

This event will be followed by networking drinks. Registration is essential, as places are limited.