When it comes to interacting with government digital services, citizens’ expectations are changing. They now assume that government knows more about them and are surprised when they find that systems are not sharing information in a way that supports their tasks and goals.

UK government’s digital strategy is formed around the perception that personal data should be used for completing tasks but not shared across departments. This has created data silos rather than a centralised “source of truth”. The ambition of “tell once, use often” has still not been realised.

Join our lead discussants, including Lisa Talia Moretti, Head of User Research at Methods and Christopher Soza, AI & Analytics Practice Lead for Public Sector and Ziv Lazar, Head of CX Design, Government and Public Sector from Cognizant to discuss:

• Is now the time to get better at sharing data across departments and agencies;
• Would citizens mind sharing their personal data with the government in return for personalised services that improve their lives;
• Can the benefits of citizen-centric experiences show a return on investment in terms of trust and public services that deliver real changes to people’s lives?

Salon discussion will be followed by networking drinks.