When it comes to interacting with government digital services, citizens’ expectations are changing. They now assume that government knows more about them and are surprised when they find that systems are not sharing information in a way that supports their tasks and goals.
UK government’s digital strategy is formed around the perception that personal data should be used for completing tasks but not shared across departments. This has created data silos rather than a centralised “source of truth”. The ambition of “tell once, use often” has still not been realised.
Join our lead discussants, including Lisa Talia Moretti, Head of User Research at Methods and Christopher Soza, AI & Analytics Practice Lead for Public Sector and Ziv Lazar, Head of CX Design, Government and Public Sector from Cognizant to discuss:
Salon discussion will be followed by networking drinks.