Leveraging AI for customer experience is the new battlefield. In today’s competitive landscape, customer experience is the ultimate battleground. AI offers powerful tools to personalise interactions, anticipate customer needs, and deliver exceptional service. Leaders can use AI to tailor marketing messages, create frictionless buying journeys, and proactively address customer concerns before they arise. This topic offers examples and talks about leveraging AI to elevate the customer experience, to build brand loyalty and to gain a significant edge over your competitors.
September 2024
You may have seen that Caution Your Blast Ltd (CYB) recently launched the first ever public-facing Large Language Model (LLM) service for the Foreign, Commonwealth and Development Office (FCDO) – a triage tool that leverages LLM technology to answer questions from British nationals with pre-approved […]
July 2024
There are a lot of articles and talks circulating within the UX design community about how artificial intelligence (AI) will take our jobs – and, more positively, how to harness the output of Large Language Models (LLMs) like ChatGPT. But as an experienced senior content […]
May 2024
As you may have seen, Caution Your Blast Ltd (CYB) is currently working with the Foreign, Commonwealth and Development Office (FCDO) on an exciting project that involves engineering Large Language Model (LLM) solutions. Together, we’re building an artificial intelligence (AI) enabled service for GOV.UK that […]
April 2024
I’ll never forget in 2020 when the LinkedIn newsfeed changed seemingly overnight with the term the “Great Resignation” dominating the algorithm. Post after post popped up with people announcing their quits; hiring managers raising the flag alerting others that this trend might hit them next; […]
February 2024
While digital poverty mainly focuses on lack of access to online services and devices, expanding media literacy – the ability to make use of digital services safely and effectively – is integral to broadening digital inclusion. Definitions of both digital literacy and media literacy often […]
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