Leveraging AI for customer experience is the new battlefield. In today’s competitive landscape, customer experience is the ultimate battleground. AI offers powerful tools to personalise interactions, anticipate customer needs, and deliver exceptional service. Leaders can use AI to tailor marketing messages, create frictionless buying journeys, and proactively address customer concerns before they arise. This topic offers examples and talks about leveraging AI to elevate the customer experience, to build brand loyalty and to gain a significant edge over your competitors.
April 2025
What if the most transformative workplace innovation wasn’t just about efficiency, but inclusion? Over a five-month pilot of Microsoft Copilot for M365 across a major UK government department, we tracked how 300 users adapted to the AI-powered platform. Twelve percent of these users identified as […]
April 2025
The Digital Leaders AI First Public Services Conference featured a packed agenda of speakers and thought leaders discussing the ethical considerations of AI and the opportunities it can bring to public services. As table hosts, Sopra Steria Next facilitated discussions on key concerns, including the risks of […]
April 2025
At a time when the UK Government is making the improvement of healthcare outcomes in the NHS a priority, there is a lot of debate – as ever – about the best ways to maximise performance of an organisation we all rely on. Artificial intelligence […]
April 2025
When I joined Invuse 8 months ago, I had a rough idea what it took to build a great website. But boy, was I wrong! My journey here has been nothing short of enlightening, especially when it comes to digital accessibility. Before this role, I’ll […]
March 2025
Digital health interventions have the power to positively transform the way patients manage their health, also impacting the workforce of the healthcare system and how the system operates overall. Bringing a digital aspect to healthcare and the rightly built interventions, means accessible, easier, tailored, with […]
March 2025
Imagine being the leading organisation that provides innovative products and services that can be used by a wide range of customers in many different ways, without requiring special adaptation. By designing in a more inclusive way you not only reap the benefits of a much […]
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