July 2023
DWP Digital have received overwhelmingly positive feedback around customer journey transformation on DWP’s Access to Work grant service. Through digitising the service, customers are now able to complete a claim online in less than 10 minutes, speeding up the process for them being reimbursed for […]
July 2023
How do we change planning within government departments to put health at the centre of all decision making? The primary function of governments across the globe is the health, wellbeing and happiness of the populations they serve. Every policy decision impacts our health and wellbeing, […]
July 2023
Digitising services is often a great way to achieve delivery at scale. Not only does it enable efficient scaling, user empowerment and channel shift, it also enables speedy data capture and processing, and real time data analysis. However, when creating such digitised services, it’s critical […]
July 2023
At Pogo Digital Healthcare, we know that clear communication – sharing the right information, in the right way, at the right time – helps patients to feel more supported and improves their recovery. However, in busy healthcare environments, medical professionals are often time poor, which […]
July 2023
We are witnessing an increasingly complex mix of user requirements applied to environmental planning initiatives through our national and international work in both the UK and Australia. Through our deep experience in this space, we understand the value in capturing and understanding user needs to […]
July 2023
With rising food and energy prices, as well as economic uncertainty, people are left worried about their financial outlook during the cost-of-living crisis, but it is often confusing, knowing where to seek support. In my view, it is vital that local authorities provide communications and […]
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