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For public sector organisations today, data has become a highly valuable commodity. According to the Centre for Data, Ethics and Innovation (CDEI), it’s “a powerful asset for local authorities”, helping them to make better decisions, allocate resources more efficiently and create greater transparency for citizens. […]

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Central government and local authorities are facing a series of mounting challenges. From tightening budgets through to education and housing. Whether at a national or local level, decision makers are having to find new  ways to provide communities with the services they need. Technology is […]

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People will own what they help to create

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How do we build the best public services for the future? It’s clear that one size won’t fit all with rising demand and diminishing budgets. But by engaging at the right place and time, we can build the public services that are really needed and […]

How one council used machine learning to cut translation costs by 99.6%

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The United Kingdom (UK) has a strong track record of impactful innovation. Our public services need to find creative ways to deliver services differently and more efficiently so we meet our communities’ changing needs, while always protecting the people who rely on these services. Swindon […]

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Data as you navigate culture tidal waves

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Successfully navigating the culture tidal waves has never been trickier. So many macro forces are at play that thrash culture around daily… things like… Public and mass layoffs Ongoing market volatility Remote vs. in-office debates Shrinking budgets and head count Increased pressure to create companies, […]

How DWP Digital is improving access to work

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DWP Digital have received overwhelmingly positive feedback around customer journey transformation on DWP’s Access to Work grant service.  Through digitising the service, customers are now able to complete a claim online in less than 10 minutes, speeding up the process for them being reimbursed for […]

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