August 2021
As part of Digital Leaders Week in June, I joined Karen Lynch, Vice Chair of Social Enterprise UK, in a fireside chat discussing Profit with Purpose. Here, I reflect (briefly) on my experiences in Government, my thoughts on some of the challenges that still lie […]
August 2021
The COVID-19 pandemic has led to people using the internet more often and for more reasons. It has sped up the need for public services to be primarily online, or ‘digital by default’. This change has impacted older and disabled web users more than most. […]
August 2021
When you first start out on a digital improvement programme, it’s important to get buy-in from senior stakeholders. Of course, the reality is that this isn’t always as easy as it seems. To navigate any preconceptions at Chesterfield, we decided to badge our project as […]
July 2021
The world of international motorsport has a surprising amount of parallels to the public sector in using digital transformation to drive performance. When Britain’s legendary Silverstone race track offered its services as a COVID-19 vaccination center in January this year, the worlds of elite motorsport […]
July 2021
For local government organisations looking to level up and digitally evolve, it can often feel like there are two opposing forces at play: the ever-changing needs of service users, and the lack of financial resources to make decisive, impactful change. As we saw in my first […]
July 2021
When you think of the main demographic of residents who use council services you tend to picture home-owners looking for council tax details, parents engaging with school services, or business owners looking for a licence. You think of this person perhaps being proficient in email, […]
April 29 @ 1:00 pm - 2:00 pm
Online
May 09 @ 1:00 pm - 2:00 pm
September 29 @ 1:00 pm - 2:00 pm
Online
June 23 @ 1:30 pm - 4:30 am
London
June 21 @ 8:30 am - 2:00 pm
Newcastle