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Designing services to support Wales’ net zero ambitions

August 2022

If technology was a country, it would be the sixth largest polluter. Of course, it’s not countries that create pollution, but the products, services, and infrastructure they use. But collectively, technology is responsible for 416 TWh of emission every year. This is huge and something […]

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Green tech in Digital Leaders Week

August 2022

We have plenty of tips to save energy in our homes, but what about the workplace?  Can we do more to reduce the amount of energy we use? We all know that at home, we should unplug devices when not in use, reduce water consumption, […]

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How Southwark Council automated its Exchequer Services

August 2022

Background Within Southwark sits our Exchequer Services division, which include services such as Council Tax, Business Rates, Rent Collection and Benefits. The department has been focused on digitally transforming its services for a number of years. By driving customers towards an easy-to-use digital route, we […]

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3 steps to align project and strategy

July 2022

With organisations planning significant project and programmes, and envisioning requiring outside third-party help, perhaps the most significant finding in our Productivity Puzzle whitepaper is the recognition that inadequate training is the leading cause of an unproductive workforce – yet none of the significant projects and programmes planned […]

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6 key digital transformation recommendations for a modern government

July 2022

Our new report sets out why we need digital technologies and ways of working to boost our public services, now more than ever before. The public sector is facing an unparalleled set of challenges.  The cost of Covid-19 totalled more than £350bn in 2020/21 alone, […]

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Bias for Agile action speeds digital transformation in the public sector

July 2022

In the UK government, I led the Government Digital Transformation Service (GDS) Transformation Program during a period in which we set ourselves the goal of digitally transforming 25 citizen services in 400 days. We used an Agile approach to modernize a range of services, from […]

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