November 2022
On Wednesday this week I was at the House of Lords to meet the UK’s first NetZero 50 list for a business breakfast. The guests of honour, hosted by Rt. Hon. Lord Knight of Weymouth, were 50 examples of best practice when it comes to […]
November 2022
Look beyond the digital and technology functions to deliver impactful, sustainable digital transformation, says Warren Smith in this Amazon Web Services Institute blog Whole-of-government digital transformation must be based on internet-era principles, methods and work practices. Multi-disciplinary teams that are user-centred, design-led, data-driven and work […]
November 2022
I’m not a super techie person and yet I spend at least 35 hours every week working in technical teams, designing and building digital public services. Beyond my day job as a Delivery Lead at dxw, I mentor, write, and speak about a range of business, […]
November 2022
Andrew Culpin, Service Improvement Lead at Newcastle City Council explains how a low code new online portal, implemented at the peak of Covid-19, helped to reduce costs for the council, providing better user experience for citizens. Newcastle is a city with a vibrant history and […]
November 2022
As the biggest public service department in the UK, DWP Digital are driven to use technological solutions to better serve their 20 million claimants and customers each year. DWP Digital’s use of automation is to simplify and streamline the customer and colleague experience, and in […]
November 2022
‘Collaborative design’ sounds like something that should have a fairly straightforward definition. Yet when you type it into Google (other search engines are available), you will find countless definitions amid almost half a billion results. For most of these, the context will mostly be in […]
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