Join us in London to discuss ‘citizens experience’ a buzz word commonly used across local and central government, but why now?

Firstly, because citizens experience has proven a valuable answer to the common question faced in the public sector – where can we cut our costs further without impacting the quality of the services that we provide?

Secondly, our everyday experiences as customers and consumers has shifted the benchmark and our expectations of services we receive.

Join our lead discussants, including Louise Downe, Head of Design for the UK Government and Ben Grinnell – Global Technology & Digital Lead, at North Highland to discuss:

• Is there a fundamental difference between customer and citizen experience and should there be?
• What could the public sector learn from industries ahead of the curve in CX such as retail?
• How can we build momentum and internal CX capability in the public sector?
• How can the voluntary sector build more holistic citizen experiences?

The Salon will be followed by Networking Drinks.

Places at the Salon are limited so please register your interest in attendance in advance to avoid disappointment.