Unlocking cost savings with Digital CHC Platform
An immediate opportunity for transformation lies in All Age Continuing Care (AACC), a process historically bogged down by paper-based workflows and administrative inefficiencies. The Digital CHC Platform by IEG4 (part of IEG Group) offers a modern, end-to-end solution that not only enhances patient care but also delivers substantial proven cost savings.
Traditional AACC assessments involve extensive paperwork, leading to delays and increased administrative workload. The Digital CHC platform digitises the entire AACC process – from referrals to assessments and care package approvals. This automation reduces manual data entry, minimises errors, and accelerates decision-making. For instance, Cheshire and Merseyside ICB reported an increase in patients receiving CHC eligibility decisions within 28 days from 68% to 82% since implementing the platform, surpassing the national targets.
When we look at the bigger picture facing the ICBs, we can see the significant scale and inefficiencies in the administration process of AACC. £5.5 billion is spent annually on this type of care in the UK, supporting around 160,000 patients. However, a notable concern is that up to 15% of this funding, approximately £825 million each year is not used for direct patient care, instead consumed by administrative tasks and paperwork. This underlines a substantial opportunity to improve efficiency and redirect funds towards frontline services.
Manual workflows are another area in All Age Continuing Care that not only consumes time, but also results in significant financial costs. AACC teams incur administrative expenses ranging from £30 to £50 per hour, with inefficient processes such as duplicated data entry and disjointed record-keeping contributing to hundreds of thousands of pounds in avoidable spending.
IEG4’s Digital CHC platform revolutionises the entire All Age Continuing Care process by streamlining workflows and eliminating inefficiencies. It reduces duplication of effort, ensures greater clarity and consistency across cases, and significantly accelerates decision-making. Built in close collaboration with NHS professionals, the platform is purposefully designed to meet the real-world needs of frontline teams. This supports them in delivering faster, more accurate assessments and improving outcomes for patients. By aligning technology with NHS priorities, it empowers staff to focus more on care and less on administrative complexity.
The patient is always at the heart of AACC, but outdated processes cause delays and frustration at an often already challenging time. By digitising and simplifying the AACC process, the transparency of each case is enhanced, waiting times are reduced and there is a significant improvement in communication between care teams and patients. Faster decisions not only reduce uncertainty for patients and their families but also contribute to better health outcomes.
The platform aligns with the NHS framework and supports integration with systems such as NHS Spine. This compatibility ensures that ICBs can maintain compliance with national standards while benefiting from a unified, efficient AACC processes.
