The emergence of AI has sparked discussions about both its regulation and its use to transform the regulation sector itself. Leaders should not view regulations as hurdles that stifle innovation. Instead, see them as guiding principles that promote responsible AI development. These frameworks can help ensure AI is used ethically, transparently, and with a focus on human well-being. This topic shows how, by embracing responsible AI development practices, leaders not only build trust with users and society at large, but also position themselves for long-term success.
A talk by Venu Botla
A talk by John Kimmance Managi
A talk by Brigid McBride Programme Director, Digital Change, Ofsted
June 2025
The two best known AI agents that have been released by major developers are Operator by OpenAI and Manus by a Chinese startup called Butterfly Effect. Those with an OpenAI Pro account (cost: $200/month) can trial Operator, while Manus has recently become available to the general public. Platforms […]
May 2025
With the massive hype around AI, public service leaders could be forgiven for seeing AI as a quick solution to service delivery challenges. However, simply introducing new tools does not guarantee a smooth path to better outcomes. In our rush to capture value from AI, […]
May 2025
The problem There is no doubt AI is advancing fast. Governments are backing it, companies are racing to adopt it, and investment is booming. But despite the excitement, we are seeing growing numbers of failures – often serious ones. These failures are not due to […]
May 2025
The need for inclusive design is more pressing than ever in financial services. Customers expect quality. The regular expects us to evidence it. To build a truly inclusive service and grow customer loyalty, financial organisations must adopt human-centred design, as outlined in the products and […]
May 2025
Local government stands at a crossroads. Hugely diverse in its responsibilities to residents, it is confronted with the task of modernising for the AI era around changing administrative boundaries, increasing service demands, unworkable budgets and ageing digital infrastructure. However, this moment also presents an opportunity […]
April 2025
The Digital Leaders AI First Public Services Conference featured a packed agenda of speakers and thought leaders discussing the ethical considerations of AI and the opportunities it can bring to public services. As table hosts, Sopra Steria Next facilitated discussions on key concerns, including the risks of […]
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