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Local authorities face a perfect storm of tighter budgets, a limited set of income streams, a cost of living which remains stubbornly high, and ever-growing citizen needs. Coupled with this, councils are stuck in a single-year funding cycle, which makes planning ahead even more difficult. […]

Intelligent topic modeling: practical explanation and interpretation

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One of the pivotal areas of application of Artificial Intelligence (AI) is Natural Language Processing (NLP). NLP involves a set of scientific methods to train systems to understand human language, both written text and spoken words. This specialist field of Machine Learning (ML) focuses largely […]

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Social care is in desperate need of widespread reform, but to protect the safety of our most vulnerable, Children’s long-term care needs specialist attention. Recently the Children’s commissioner called for urgent reform, which is now more than ever paramount, as ministers have pledged to eradicate […]

How trauma-informed is your chatbot?

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Many citizens increasingly expect to access public services digitally. While digitising core services to meet these emerging expectations, many public service providers are acutely aware of the barriers that some people face in accessing and using digital services effectively. To mitigate this, they are procuring […]

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Digital service design is key for the public sector. As we move increasingly online, ensuring everyone from the public through to employees can access, use and navigate them is vital. But designing these services is no easy task. There are a vast range of public […]

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More than a hammer and nails approach needed for AI?

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I recently attended a fascinating roundtable on AI. It was a really interesting discussion, with many different perspectives, and it did get us all thinking that among the understandable hype, there is a risk of missing something crucial. The scale of growth of AI tooling […]

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