Leaders now have the opportunity to innovate and disrupt their own industry. AI is a catalyst for rethinking business models, but the answer isn’t to simply automate existing processes blindly. Instead, Leaders should leverage AI’s capabilities to fundamentally rethink business models. This topic helps leaders explore how AI can create entirely new value propositions, disrupt your industry and propel you ahead of the competition. Leaders can embrace innovation and use AI to become a leader, not a follower, in the evolving business landscape.
A talk by Julie Dodd, Director of Transformation
A talk by Halil Aksu CEO, Digitopia
A talk by Holly Waite, Reed Professional Services
May 2025
Public procurement isn’t just about purchasing. It’s one of the most powerful tools local governments have to drive economic growth, innovation, and social impact. At IPEC, we’ve long recognised this potential. That’s why we commissioned IPEC Research, a collaboration of leading experts from the University […]
May 2025
I’ve been involved with digital technology innovation for many years in a variety of roles. In that time, I’ve never seen a topic generate as much commentary—and noise—as artificial intelligence. Every day brings a fresh deluge of AI articles, opinions, and predictions. While some offer […]
May 2025
Today’s customers are sharper, savvier and more selective than ever before. They expect relevance and personalisation, and for those that can’t deliver on a valuable customer experience, the impact on customer retention and churn can be severe. Our latest research shows that a lack of […]
May 2025
Over the next three years, 92% of organisations plan to increase their investment in artificial intelligence (AI), which is set to drive greater automation, faster decision-making and improved customer engagement. The majority are embracing generative AI (gen AI) in the form of large language models (LLMs) for their ability […]
May 2025
Local government stands at a crossroads. Hugely diverse in its responsibilities to residents, it is confronted with the task of modernising for the AI era around changing administrative boundaries, increasing service demands, unworkable budgets and ageing digital infrastructure. However, this moment also presents an opportunity […]
May 2025
Organisations are under growing pressure to deliver IT services that are not only reliable and scalable but also meet increasingly high user expectations. According to a customer support trends 2025 report by Cymphony, 75% of customers expect brands to offer 24/7 support. And nearly half of […]
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