It is estimated that up to 20% of the population has an impairment of some kind and that they have a spending power of over £240bn. As well as being a legal requirement, putting inclusive design at the heart of your digital projects delivers services and products that can be used by every customer on every platform. That brings real business benefits by improving usability, engagement and reach. The best approach is include accessibility and usability at the start of every project, working with designers and developers to embed best practice and giving them the confidence to build solutions that work better for every user.

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Access is everything. But what is “access”? Does our understanding of the word, and its connotations, sometimes hinder us from addressing the real issues connected with the journey and arrival at a given destination? Oxford English Dictionary defines Access as: The means or opportunity to […]

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Webinar Recording: Designing Great Online Forms Accessible to All

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With the channel shift to digital government, more and more of us rely on online forms in our everyday lives to interact with government services, or to collect users’ data. Charlotte Hirst is the Product Owner for the ONS’s electronic questionnaire tool which produces business […]

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Less than 1% of website home pages are likely to meet accessibility standards

May 2019

A new accessibility report – the WebAIM Million: An accessibility analysis of the top one million home pages – indicates that less than 1% of website home pages are likely to meet standard accessibility requirements. The results of the latest accessibility report by US charity WebAIM (Web Accessibility in Mind) offers […]

9 Useful apps for people who are deaf or have hearing loss

April 2019

There are multiple communication options used by people who are deaf or who have hearing loss. And, in the last five years, advances in automatic speech recognition (ASR) have opened up further options. Across the UK, 11 million people are currently affected by deafness or […]

Understanding all the barriers service users might face

March 2019

Government is for everyone Designing inclusive services is really important. One of government’s core roles is providing services that meet people’s needs, and because government is not a shop, we can’t pick and choose who uses those services, and users don’t get a choice of […]

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